--- title: "Crisis Payment, Australia-wide · unclaimd" description: "A one-off, tax-free Centrelink payment if a crisis, such as family violence, leaves you in severe hardship. One week of your maximum basic payment rate. Check the conditions and apply on…" url: "https://unclaimd.org/support/national-crisis-payment/" --- [Back to support](https://unclaimd.org/support/) [Work & income](https://unclaimd.org/support/work-income/) / [Australia-wide](https://unclaimd.org/support/australia/) # Crisis Payment A one-off, tax-free Centrelink payment if a crisis, such as family violence, leaves you in severe hardship. ## If you need help now - [**Triple Zero 000**](tel:000) If someone is in danger or needs urgent help now - [**Lifeline 13 11 14**](tel:131114) Crisis support and suicide prevention, 24/7 - [**1800RESPECT 1800 737 732**](tel:1800737732) Family, domestic or sexual violence, 24/7 - [**13YARN 13 92 76**](tel:139276) Crisis support for Aboriginal and Torres Strait Islander people, run by Aboriginal and Torres Strait Islander people, 24/7 - [**Kids Helpline 1800 55 1800**](tel:1800551800) Young people aged 5 to 25, 24/7 [More ways to get help](https://unclaimd.org/help/) Goes straight to Google. You can also press Esc. [Using unclaimd safely](https://unclaimd.org/help/#using-safely) - Support available: One week of your maximum basic payment rate - Type of support: One-off payment [Visit official site](https://www.servicesaustralia.gov.au/crisis-payment) Opens servicesaustralia.gov.au, the official site. unclaimd never asks for your myGov sign-in or bank details. The official site may ask for them, so check the address ends in .gov.au first. [How to stay safe](https://unclaimd.org/help/stay-safe/) ## What you need to check It is for people who get, or could get, a Centrelink income support payment or ABSTUDY Living Allowance and are in severe financial hardship. It covers family and domestic violence, if you had to leave home or stayed after the violent person left. It covers leaving home because of fire, flood or other extreme events, when it is unreasonable to go back. It also covers humanitarian entrants on their first arrival with a visa in subclasses 200 to 204, and people released after at least 14 days in prison or psychiatric confinement after being charged with an offence. For family violence and other extreme events, you can get it once for each event, up to 4 times in 12 months in total. Humanitarian entrants can get it only once. You cannot get it for the same event as a disaster recovery payment. You must contact Centrelink within 7 days, then claim within 14 days. After prison or psychiatric confinement, you can contact them up to 21 days before release, or within 7 days after. Claim online through myGov, call your regular payment line, or visit a service centre. For family violence, a social worker will talk with you to assess your claim. This is a short summary. Other rules may apply, like income or where you live. Check the full rules with the agency that runs it. Struggling with this form? After you sign in on the official site, OPA can go through the form with you, one question at a time. You type your sign-in details yourself. [Get the OPA helper](https://unclaimd.org/tools/) We haven’t tested OPA on this form yet. If it gets stuck, fill that part in yourself. For Chrome or Edge on a computer. It doesn’t work on phones yet. ## About this source We last reviewed this listing on 5 Nov 2026. We last checked the official page on 5 Nov 2026. Our automatic check only sees whether the page is there or has changed. It is not a check of the rules. ## How to apply Read the full rules and apply through the official government website. [Visit official site](https://www.servicesaustralia.gov.au/crisis-payment) www.servicesaustralia.gov.au unclaimd never asks for your myGov sign-in or bank details. The official site may ask for them, so check the address ends in .gov.au first. [How to stay safe](https://unclaimd.org/help/stay-safe/) unclaimd can’t approve a claim or apply for you. [Report a problem with this listing](https://unclaimd.org/contact/?topic=listing&program=national-crisis-payment#contact) --- unclaimd lists possible matches and leads to check, not eligibility decisions. Only the government agency decides. Check the rules and apply on the official government site. More: [Site map](https://unclaimd.org/sitemap/) · [How agents can use unclaimd](https://unclaimd.org/llms.txt)